Lead the Technical Service Delivery team to ensure timely project completion in accordance with the defined SOW, as well as post-implementation support services via internal engineering resources and a vendor.
Responsibilities
Taking over the management of IT service delivery in the SI company's services
ability to work closely with stakeholders (including management and customers) to assess potential risks for projects and propose solutions for risk mitigation proactively. Perform weekly, and monthly reviews and analyses of the current progress of the project for customers and internal stakeholders.
Manage level 1, level 2, and level 3 technical support services to ensure that SLAs are met. Escalate issues to vendors for quick resolution, schedule monthly server maintenance; deploy upgrades and patches for systems and applications, and perform system and cybersecurity monitoring.
Facilitates the presales team to design and implement systems, storage, network infrastructure, and cybersecurity solutions to meet customers’ requirements.
Assist in designing and implementing automated operations processing to improve the effectiveness and efficiency of the team.
Track and manage engineering resource utilization patterns to manage an efficient and effective engineering workforce.
Routinely meet with the client's IT managers/person in charge to ensure open lines of communication are maintained to discuss emerging challenges, issues, SLA , service level improvements , customer satisfaction, and other matters of interest.
Prepare and maintain project execution plans, as well as track all activities in relation to the plan, providing regular and accurate reports to internal and customer management.
COLLABORATE with cross-functional teams, building relationships and achieving results without a direct reporting relationship.
Facilitate communication between different stakeholder teams on the project/CR.
Overall delivery excellence with a focus on delivery efficiencies, customer satisfaction, and employee retention results in business sustainability and growth.
Monitor and control all allocated manpower, associated revenue costs, and all capital costs against the project budget.
Lead project teams effectively, ensuring that team members are motivated and that their technical competencies and knowledge base are developed.
Participate in client/partner contract negotiations and pre-sales solutioning support for the sales team.
Requirements
Degree in IT / Engineering, or diploma with equivalent IT experience.
At least 5 years of experience in managing service delivery teams, engineering integration projects, and cross-functional delivery teams.
Experience in the IT and engineering domains with turn-key project development, implementation, and maintenance of multi-platform, multi-vendor systems
Strong project management and communication skills, service delivery, client relations, planning, scheduling, resource management, quality assurance, and situational negotiations are all required.
proven track record of successful staff management in areas such as leadership, employee motivation, performance evaluation, professional development, and recruitment.
Good presentation skills, communication, negotiation, interpersonal skills, and customer service orientation
Knowledge of IT infrastructure or cyber security systems will be a plus.
Professional project management certification (e.g., PMP, ITIL, Microsoft, CCNA etc.) is preferred
Provide leadership to the IT services support team.
Act as level 1 – 1.5 subject matter expert for MS Office 365-related support matters.
Process accounts relating to user on-boarding, off-boarding and internal movement.
Handle day-to-day monitoring of client monitoring systems and follow up on IT infrastructure and security alerts.
Generate reports from the security monitoring systems and keep track of the remediation progress by the respective system owners.
Incident ticket logging, troubleshooting, and performing escalation to level 2 engineers.
Coordinate with all relevant parties to resolve IT-related incidents.
Handle user complaints.
Liaise with the Procurement team for IT hardware/ software/ licenses procurement.
Perform asset management of endpoint devices.
Monitor and ensure patch compliance (Eg: critical windows updates, antivirus updates, software updates, vulnerable assessment, etc.)
Attend regular review meetings together with client team.
Monitor and ensure managed service conforms to agreed KPI/SLA levels.
Perform manpower assignment
Provide weekly and monthly reports
Ensure updated documentation, processes and guidelines are in place.
Perform timely escalation to client Front-end manager
Support internal and external audits
Be on standby and available to be activated to work locations outside working hours.
Carry out any tasks assigned by client Front-end manager
Qualifications
Degree / diploma in it with minimum of 3-5year IT experience (overall IT experience)
Working Hours:
9am - 6pm (Mon-Fri)
Location: Singapore – Island wide
(Currently Job Openings are applicable for Singaporean & SPR)
Interested applicants are invited to apply via the Apply Now button below, alternatively you may send in with your updated resume to: [email protected] for further information you may contact us at +65 67730273.
We regret that this job position is only open to Singaporeans & Singaporean PR, only shortlisted applicants will be notified.
Installs, maintains, and troubleshoots required client and hardware, whether onsite or remotely.
To deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly.
Attend to user to solve reported IT issues
To assist and liaise with IT Backend team members and users when there are reported IT-related incidents.
Escalate to vendor and follow through for all hardware failure.
Liaise on any requests for related matters including requests for quotations.
To be the single point of contact for all correspondence between vendor and users.
Windows OS installation, Microsoft Outlook configuration for email and troubleshooting
Basic wire/wireless Networking, Network Printer installation/ File Server
Network Mapping & Basic knowledge on Cloud
Setting up Office 365 email administrator
Windows Active directory user management
Setting up of new PC and data transfer to new PC/Desktop/Laptop
Assisting the Projects Engineers with new implementations and migrations
Troubleshoot and resolve all hardware, operating system, software and application problems relating to desktops, notebooks, printers, mobile devices and PC peripheral.
To assist to maintain and configure t-loan computers for short-term assignments.
Setup and deploy smart-phones (Android, iOS) and tablets (Android, iOS).
To ensure endpoint encryption is activated for computers and defined device.
Responsible to install the organization’s standard and approved applications on computers and mobile devices.
1st level troubleshooting for network issues and telephony system.
Install / Remove computer software and applications.
Work with Helpdesk team for ticket escalation and reporting
Document maintenance for all computer systems and network infrastructure
Preferably Junior Executive specialized in IT
Location: Singapore – Island wide
(Currently Job Openings are applicable for Singaporean & SPR)
Interested applicants are invited to apply via the Apply Now button below, alternatively you may send in with your updated resume to: [email protected] for further information you may contact us at +65 67730273.
We regret that this job position is only open to Singaporeans & Singaporean PR, only shortlisted applicants will be notified.
We are currently hiring an Indoor Sales Executive with Business Development experience to support expanding line of services. The candidate would be working in a team of 4. If you have an interest in Information Technology and want to gain more sales experience; look no further.
Candidates without IT sales experience are welcome to apply.
Responsibilities:
Sourcing of new Clients
Servicing current Clients and maintaining good relationship
Arranging of appointments, presenting business proposal to customers
Handle enquiries on sales, quotation and service enquiries promptly
Ensure continued maintenance of business and maximize growth potential of company
Drive performance and achieve growth plan with sales activities aligned with company’s direction
Perform competitor and market analysis to formulate new strategies for business growth
Requirements:
Aspire to learn and succeed in the IT industry
Good communication and negotiation skills
Strong account development and management skills
Working Hours:
9am - 6pm (Mon-Fri)
Remuneration:
Basic Salary: from $2,000 to $2,800 (depending on experience)
Additional Sales Incentives
10 days Annual Leave per year
Standard Sick Leave & Hospitalisation & Child Care Leave entitlements
Annual Salary review
Interested applicants are invited to send your updated resume via Apply Now. We regret that this job position is only open to Singaporeans & Singaporean PR, only shortlisted applicants will be notified.
Windows, Azure, AWS, and office 365 configuration and trouble shooting
Virtualizations like VMware, Hyper-V, Implementation, and management task
Server backup solutions like Symantec or Arcserve or Veeam or any other similar back up implementation and maintenance
Windows server infrastructure handling, more specific to windows ad, exchange, DNS implementation and troubleshooting, and print servers
Extensive experience in design, maintenance, and support of a Microsoft ad / exchange infrastructure including performance, capacity, and recovery technologies
Strong analytical skills, ability to diagnose the interoperability of a diverse set of technologies such as exchange, active directory
Strong system analysis, architecture, design, and administration skills
Strong knowledge of ITIL practices, configuration, change and release management
Strong infrastructure management background, capacity planning, performance management and security
Knowledge on basic firewall/router function and trouble shooting
In-depth knowledge and exposure on all aspects of business continuity and disaster recovery utilizing state of the art lan and wan techniques
Qualifications
Degree / diploma in it with minimum of 4-year IT experience (overall IT experience)
MCSE/MCSA/MCP certifications will be an added advantage
Minimum of 3+ years of experience supporting Microsoft exchange and windows ad
Minimum of 3+ years of experience supporting VMware or Hyper-V infrastructure
Minimum of 2+ years of experience supporting cloud infrastructure
Location: Singapore – Island wide
(Currently Job Openings are applicable for Singaporean & SPR)
If you are keen and interested for career growth, please send in with your updated resume to: [email protected] or contact at +65 67730273 for more information.
The Network Engineer is responsible for analysing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets the satisfaction of the Company and users. The incumbent also provides direction, information and recommendations on network configurations and installations.
Responsible for Network related incident and change management
Responsible for the commission, de-commissioning and tech refresh of network devices
Facilitate in problem solving and collaboration
Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements
Provide firmware updates for network devices
Ensure network infrastructure complies with security policies
Prepare and maintain assets to ensure availability and update of capacity reports
Update process and procedural documents
Any other ad-hoc duties as required or assigned
Experienced and technically strong in government applications support knowledge / workflow / processes from government infrastructure aspect
Able to travel overseas as and when required to provide overseas office support for users located in different countries
Knowledgeable or strong sense of security DOs and DON'Ts within government agency
Positive and strong positive mentality under extreme stress and pressurized environment
Able to provide technical support via phone or conference for overseas users
It is a must to be able to provide/coach other system engineers with advice and decision for a direction to be followed
Able to manage and understand high security and stringent policy, expect to have numerous challenges for our customer
Strong in process to implement new or improvement and changes to existing support structure and workflow
Capable of solving difficult situation despite the possibilities that customer will provide constraint from security and policy aspect
Take full control and ownership of all escalations and complaints
Experienced in producing, driving and managing service improvement plans with measurable internally and externally
Able to work during monthly weekends and/or after office hours of maintenance downtime
Minimally be proficient in the following areas: Network technologies and protocols; Network configuration; Network utilization and performance monitoring; Network fine-tuning, incident troubleshooting, interpretation of statistics and traffic pattern; Firewall rules configuration and security setting; and IDS/IPS, CDN implementation and IPv6.
At least three (3) years of hands-on experience in configuring routers/switches (e.g., Cisco and Alcatel), firewalls, and intrusion detection/protection systems.
Having the Cisco Certified Network Engineer certification will be an added advantage or equivalent and have experience in WAN implementation.
Location: Singapore – Island wide
(Currently Job Openings are applicable for Singaporean & SPR)
If you are keen and interested for career growth, please send in with your updated resume to: [email protected] or contact at +65 67730273 for more information.
